Rates  |   Billing  |   10-10-987 Service Availability  |   General Questions


 
Q. Does 10-10-987 have monthly plan fees?
A. There are NO monthly plan fees with 10-10-987. You’re charged only for the calls you complete, and the charges will appear on your local phone bill. As with any long-distance call, applicable taxes and Federal Universal Service Fees are assessed.

Q. Does 10-10-987 have LEC Billing fee?
A. There is NO LEC Billing fee with 10-10-987. You’re charged only for the calls you complete, and the charges will appear on your local phone bill. As with any long-distance call, applicable taxes and Federal Universal Service Fees are assessed.

Q. Will I be charged for a call if there is no answer?
A. No. 10-10-987 only charges for completed calls. If a call rings without ever being picked up by a live or recorded voice, you will not be charged.

Q. How much does it cost to call within the U.S.?
A. All calls anywhere in U.S. are 6˘ per minute and a low 83˘ to connect -- 24 hours a day, seven days a week. These rates apply on all state-to-state, in-state and local toll calls. Just dial 10-10-987 + 1 + the area code and the number you wish to call. Charges will appear on your local phone bill.

Q. How much does it cost to call Canada?
A. All calls to Canada are 6˘ per minute and a low 83˘ to connect -- 24 hours a day, seven days a week. Just dial 10-10-987 + 1 + the area code and the number in Canada you wish to call. Charges will appear on your local phone bill.

Q. How much does it cost to call the rest of the world?
A. 10-10-987 has low international calling rates around the world. Please visit our Rate Locator to look up specific rates by country.. These great rates apply 24 hours a day, seven days a week. Just dial 10-10-987 + 011 + the country code and the number you wish to call. Charges will appear on your local phone bill.


Q. Why is there an additional per minute charge to call mobile phones in some countries?
A. Due to increased costs imposed by some overseas telephone companies, an additional per minute charge will apply to international calls to mobile phones, pagers and other premium numbers for certain countries. This international mobile termination (IMT) fee varies by country and will be added to the cost of the call. An "M" will appear in the call detail portion of your bill indicating which calls terminated to mobile or premium numbers. The IMT fee does not apply to regular international calls or to domestic calls. Please click here for country specific rates.



 
 
Q. How will I be billed for 10-10-987 calls?
A. If MCI has a billing agreement with your local carrier, charges for 10-10-987 calls will automatically appear on your local telephone bill in a section labeled "Telecom*USA" *. Your local telephone bill will include the date, time, number, city/ country called, length and charge for each call, along with applicable taxes and Federal Universal Service Fees. MCI will bill you directly if we do not have a billing agreement with your local carrier.

Q. How long will it take before the charges appear on my phone bill?
A. 10-10-987 charges usually appear on your local phone bill within 1 or 2 months from the time you make the call. The calls may be found on a separate page or section labeled "Telecom*USA" and/or MCI. The numbers "987" should appear in the "Place Called" field to help you identify these calls.

Q. What is the Federal Universal Service Fee?
A. The 1996 Telecommunications Act requires all long distance companies to contribute a portion of their revenues to the Federal Universal Service Fund which provides discounted telecommunications services to schools, libraries and low income consumers. Our Federal Universal Service Fee is a 16.1% charge on state-to-state and international monthly long distance charges, which is used to help contribute to this fund. This charge will appear separately on your bill. This percentage rate may change from time to time based on the rates set by the FCC.

Q. What should I do if I have questions about charges on my bill?
A. Please contact our customer service department at 1-800-242-7070, or 1-800-213-5165 for Spanish-speaking customers.



 
 
Q. Is 10-10-987 available in my area?
A. 10-10-987 is available in most areas of the U.S., excluding Alaska. You can check availability in your area by dialing 10-10-987 on your next long distance call. If your call goes through, 10-10-987 is available in your area. If your call does not go through, either 10-10-987 is not available in your area or there is a block affecting your phone line. Contact us at 1-800-242-7070 to determine if there is a block that prevents you from using 10-10-987.

Q. Is 10-10-987 available for calls initiated outside of the United States?
A. No, 10-10-987 is available only for calls initiated within the continental U.S. and Hawaii.

Q. Can I use 10-10-987 from any phone?
A. 10-10-987 is primarily intended to be used from your home telephone. It may also be used from some small business telephones and fax machines. Unfortunately, it is not available from pay phones, cell phones, VoIP phones, hotel rooms, dormitories, military bases or most businesses.




 
 
Q. What is a 10-10 number?
A. A long distance code that gives you freedom to use long distance carrier of your choice at great rates, without having to switch your presubscribed long distance carrier. By dialing 10-10-987 before the numbers you call, your calls will transmit over MCI networks and the charges will appear on your local phone bill.

Q. How do I use 10-10-987?
A. Just dial 10-10-987, then 1, then the area code, and the phone number. For international calls, dial 10-10-987, then 011, the country code and the phone number.

Q. Do I need to switch long distance companies to use 10-10-987?
A. No. Use 10-10-987 without switching your long distance company. You only need to have local wireline phone service to use 10-10-987.

Q. Do I need to keep a long distance carrier to use 10-10-987?
A. Generally, you do not need a long distance carrier to use 10-10-987. You should contact your local phone company, however, to determine whether or not you will be assessed a fee if you opt not to subscribe to a long distance carrier.

Q. Are calling cards available?
A. No, 10-10-987 is a long distance access code for calls made from home. Calling cards are not available.

Q. Who is 10-10-987?
A. 10-10-987 long distance is provided by MCI and may be referred to by its Telecom*USA service name. MCI has been providing quality long distance phone service at great low rates to customers for over 30 years and is currently one of the Verizon companies. As a full service provider, MCI gives customers everything they expect: crystal-clear sound quality, fast connections with state-of-the-art network and easy to understand billing.

Q. What should I do if I have additional questions concerning 10-10-987?
A. Please call our customer service department at 1-800-242-7070, or 1-800-213-5165 for Spanish-speaking customers.



 



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